Should I choose a local lender with a worse rate but better communication, or a major lender with a better rate but poor communication?

Question the premise first. A good local lender or broker is rarely the worse-priced option. A broker who shops many wholesale lenders often holds the better rate, because wholesale pricing frequently beats a big bank's retail pricing. Before you accept the tradeoff, confirm the local quote really is higher, apples to apples: same loan, same points, same day. If a real gap exists, negotiate it. Bring the competing quote to the lender you would rather work with. Where there is margin, many will match or come close, because a long-term client relationship is worth more to them than the last dollar of profit on one loan. A legitimate written quote is real leverage. Our broader advice: shop for knowledge, expertise, and communication at least as hard as you shop for rate. The absolute rock-bottom price tends to come from thin-margin call centers that make the model work by skimping on service. That is the Spirit Airlines trade. Tolerate the experience and you can save a few dollars, and you will pay for it another way. A loan that closes late or falls apart costs far more than an eighth of a percent ever saves. Weigh the whole package. A slightly higher rate with a lender who answers the phone and gets you to the closing table cleanly is often the better deal, and the call is yours to make.