Honestly, it can be a bit of both, and we will own that. When you are floating and waiting for a refinance to make sense, the deal usually sits right at the break-even threshold, where the savings just barely justify the cost. On a larger loan especially, a small move the wrong way flips the answer from worth doing to not yet, and when the numbers stop working there is nothing new to report that day. Good communication means telling you that instead of going quiet. What you should expect from any lender, including us: - A target. The rate (and resulting payment) at which the refinance clears your break-even. - A watch. We track the market and reach back out when it crosses that line, or to tell you it has not. - Accountability. If we ever go quiet, nudge us. A dropped ball happens, and we would rather you hold us to it than assume the opportunity passed. Either way, act when your math clears break-even, whatever the calendar says.